Explore with total peace of mind
Safety isn't a feature — it's the foundation. Here's how we protect every traveller and guide on Let's Go.
Verified guides
Every guide is reviewed and approved before going live. Identity and listing checks help ensure you're booking a real, trusted local.
Live on the map
Watch your guide approach in real time. No confusion at meeting points, and always a clear picture of where your experience is.
Secure payments
Payments are processed securely. We never store full card numbers, and money is only released to guides after your experience.
Authentic reviews
Only travellers with a genuine booking can leave a review, so ratings reflect real experiences — not noise.
Flexible cancellation
Most experiences offer free cancellation. Plans change — your booking should be able to change with them.
Always reachable
Message your guide directly in the app, and reach our support team whenever you need a hand before, during, or after a trip.
Travelling safely
A few simple habits keep every trip smooth and secure.
- Keep conversations and payments on Let's Go — never pay outside the platform.
- Check the meeting point and pickup details in your confirmation.
- Share your live trip with a friend or family member.
- Trust your instincts and contact support if anything feels off.
Our guide promise
Every approved guide commits to these standards.
- Show up on time and deliver the experience as described.
- Keep your availability and pricing accurate and transparent.
- Treat every traveller with respect and professionalism.
- Follow local laws, licensing, and safety requirements.
Privacy & data
Your data, handled with care
We collect only what we need to run your bookings and keep you safe, we never sell your personal data, and we use encryption to protect it in transit and at rest.
Ask a privacy questionEncrypted
Data protected in transit and at rest.
Never sold
We don't sell your personal data. Ever.
PCI-aware
Card details are never stored in full.
In your control
Manage your data and preferences anytime.
Need to report something?
If you ever feel unsafe during an experience, contact local emergency services first. Then let our team know so we can act quickly.